FOUNDATION FRAMEWORK
with clients and making sure they ’ re involved in decision-making .
Placing clients at the heart of construction ’ s mission can help to develop long-term relationships and establish loyalty within these transactions . This is a huge factor in consumer behaviour that leads them to repeat purchases from chosen retailers , and the construction industry could gain a lot of fantastic business from it .
Transparency and live updates
Both site managers and consumers can easily track their orders and deliveries to know exactly when to expect their products and materials . Not only this but having added transparency and live updates can help increase communication on all levels of the project .
Internally , this can mean workers on the project can be alerted to any issues that might arise with delayed delivery of materials , machine breakdowns , or anything that could cause a workday to be slowed down . This extends externally , as clients can make more informed decisions on the project through improved visibility . It also contributes to loyalty and trust being built between the business and the client .
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