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Heathrow, Europe’ s largest airport, is transforming its operations with the help of Databricks Data Intelligence Platform. Andrew Isenman, Head of Technology, Cloud and Data at Heathrow, shares how this partnership is modernising the airport’ s forecasting model, enabling significant cost reductions and improving customer experiences. By leveraging Databricks’ advanced analytics, Heathrow is not only reducing errors but also unlocking insights critical for AI expansion.
HEATHROW TAKES FLIGHT WITH AI: HOW DATABRICKS IS TRANSFORMING EUROPE’ S BUSIEST AIRPORT
H eathrow, the UK’ s international gateway, is utilising the Databricks Data Intelligence Platform. It will unify and govern its data and AI on Databricks to help predict and manage passenger flow.
As one of the world’ s best-connected airports welcoming over 82 million passengers and handling over 460,000 flights annually, Heathrow relies on over 26TB of data to make critical realtime decisions. This includes data on passenger numbers, flights, airlines, seasonal performance, as well as traffic and weather patterns – all of which are crucial to power daily flights.
Prior to partnering with Databricks, Heathrow already had impressive forecasting capabilities. However, the airport wanted to do more to realise the full potential of forecasting by refining its approach to data and AI, with tools for user education, data governance and security, and Machine Learning( ML) model training.
Creating a more efficient airport experience with the Data Intelligence Platform
Heathrow chose to centralise its data and AI on the Databricks Data Intelligence Platform on Microsoft Azure. Built on a lakehouse architecture, the Databricks Data Intelligence Platform provides an open, unified foundation for all data and governance and is powered by a Data Intelligence Engine that understands an organisation’ s unique data.
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