FROM PILLAR TO POST this critical London infrastructure . Together with Thales , we will use our expertise and technology to provide a reliable , secure and efficient solution that will enhance TfL ’ s operations and services for years to come .”
Legacy systems can slowly become unreliable and could disrupt services , leading to delays and an overall negative impact on passenger journeys . Ensuring a data-backed , integrated and timely update – such as this one spearheaded by Thales and Nokia – can proactively address these concerns , without hampering passenger mobility .
Nokia ’ s mission-critical IP / MPLS network solution is the backbone and complements this system by providing secure , reliable and scalable connectivity , ensuring that the foundation for this communications ecosystem is robust and sustainable .
“ We are delighted to be working with Thales and Nokia on this renewal of our multi-services network , which supports a number of key systems such as the Connect radio system and access to CCTV across the network ,” said Rebecca Bissell , Director of Information Technology , TfL . “ Delivering this comprehensive communications renewal will support the operational demands of our extensive tube and rail network and ensure it operates at peak performance while reducing costs , journey disruptions and ultimately providing the best service possible to our customers .”
Andy Bell , Vice President , Thales Transport in the UK , added : “ We ’ re delighted to partner with TfL and Nokia on this critical project . Renewing the multi-services network , in a way that minimises disruptions to services , is essential for maintaining a safe , reliable and efficient underground , without putting the burden on passengers . This partnership demonstrates our commitment to continuous innovation in rail and prioritising passenger mobility and operational excellence .”
We asked Rebecca Bissell , Director of Information Technology at Transport for London , further questions to find out more about the project .
Can you elaborate on the specific challenges faced with the legacy systems on the London Underground network that necessitated this comprehensive communications renewal ?
There are three networks that make up the Connect system , carrying operational voice and communications , CCTV and an array of other services . Each of these is based on old technology that has now become obsolete , is challenging to support and has other limitations that prevent our digital railway aspirations .
It ’ s important to note that this renewal is the latest part of a wider programme to prepare the Connect System for up to 15 years of further operation . A programme of capital works to upgrade various elements of the TETRA radio system to extend its useful life to the mid-2030s was completed in 2023 . However , in addition to the various required TETRA radio upgrade projects delivered , additional capital investment is also required to similarly protect ( through a technology refresh ) the on-going availability of our below-ground data network services that underpin ( and are a key dependency for ) the TETRA radio system . This is what is being now delivered by Thales and Nokia .
How will the renewed multi-s ervices network ( MSN ) specifically improve operational efficiencies and passenger experiences on the Tube and rail network ?
Rebecca Bissell , Director of Information Technology at Transport for London
The MSN serves as the underlying infrastructure that supports Connect , Thales ’ industry-leading system responsible for the critical communications ecosystem that underpins the London Underground . This includes radio , transmission and
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