AT GROUND LEVEL
Generative AI specifically can provide reasoning and human-like decision making even for more complex supply chain decisions . By layering this with process intelligence , businesses can provide GenAI with the right insights to enhance its reasoning , which will significantly improve the accuracy of the decisions taken . This will allow companies to make more qualified decisions at scale . This will benefit areas that decision makers do not have the capacity to focus on , whilst simultaneously freeing up time spent on more repetitive tasks . With this support , humans can focus on reasoning and decisionmaking for areas with higher ambiguity and less data-driven insights .
In the future , the combination of process intelligence and multiple AI technologies and methodologies , also called composite AI , will mean that business leaders can rely on AI to analyse a process , find issues , pinpoint the root cause and suggest a solution , then ( after approval from someone with appropriate oversight ) implement a fix rapidly and autonomously . In the future , data will be shared between vendors , manufacturers and customers , to make AI tools even smarter and more effective , with multiple organisations pooling resources to boost the amount of relevant , relational process data on offer . Natural Language Processing will also make it easier for humans to work alongside AI , with Large Language Models ( LLMs ) allowing nonexpert employees to talk to AI systems directly , rather than having to learn complex software , meaning that employees can have up-to-date information on everything from shipping progress to invoicing at their fingertips .
Beating the challenge
The challenges of the past few years have illuminated some of the weaknesses of the global supply chain , however resolving these issues will move the industry into the future . Business leaders need to ensure their supply chains are more agile and more resilient , in order to prepare for future problems . To do this effectively requires business leaders to move past the limitations of today ’ s ERP systems , truly understand their supply chains using process intelligence , and add AI to root out delays , bottlenecks and inefficiencies . Combined , process intelligence and AI will be the foundation of a new way to ship , sell and buy goods . �
Peter Budweiser , General Manager , Supply Chain at Celonis
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