SPECIALIST INSIGHT
What is Optimise ?
Optimise is a dynamic workforce scheduling solution enabling Kelly Group to better meet new service demands with the resources available . It intelligently creates efficient schedules based on predefined objectives ; matching job demands to available resources . This allows for the efficient allocation of staff to meet complex scheduling goals , ensuring rapid response flexibility and maintaining service continuity . This is crucial in the telecommunications industry , where timely service delivery and immediate response to issues are paramount .
“ The primary purpose of Optimise is to reduce travel time and improve our overall operational efficiency . By optimising travel routes , we can ensure that our technicians reach customer locations more quickly , resulting in reduced response times for service requests . This not only improves customer satisfaction but also helps us operate more cost-effectively ”, said Chandler .
Deploying Optimise
Optimise ’ s scheduling dashboard provides planners with multiple dashboards , enabling them to monitor the progression of the planned schedule and track the status of work and individual staff members . This provides additional visibility , understanding , and control over the ongoing delivery of services , especially where new or more complex task types are involved .
“ Our decision to implement Optimise was driven by a need to enhance operational efficiency and improve our service delivery . We recognised that optimising travel routes and scheduling for our field service personnel was crucial to providing prompt and reliable customer service .” Chandler added .
The impact of Optimise
The transition to Optimise has profoundly impacted Kelly Group ’ s operations . Workflow efficiency has dramatically improved , the job completion rate has increased , potential errors have been minimised , and the new process has facilitated more diverse tasks and faster completion times .
With a rich history in constructing networks across various sectors , including telecoms , rail , utilities , traffic management and energy , Kelly Group , has excelled as a telecommunications leader for over three decades . To continue this success , the company adopted Totalmobile ’ s Optimise , a dynamic workforce scheduling solution . We hear from Jason Chandler , Senior Operations Director at Kelly Group , about how the solution empowers Kelly Group to meet new service demands efficiently and maintain unparalleled service continuity in the fastpaced telecom industry .
“ Implementing Optimise has indeed had a significant impact on our operations . It has streamlined our scheduling and resource allocation processes , allowing us to complete more jobs within the same time frame . The improved job completion rate has translated into faster service delivery , reduced customer downtime , and a more productive workforce .” Chandler explained .
Facing new challenges
As Kelly Group expands its operations into new sectors , it faces the challenge of managing increasing service complexity . Their existing bespoke system , while effective in the past , began to fall short in facilitating on-day task routing and handling diverse workloads . This limitation impacted their capacity to secure and expand contracts with high task complexity . Recognising this , management sought a new workforce scheduling solution that could meet their evolving needs and assist in fulfilling their future strategic objectives .
A strategic partnership
In evaluating solutions , Kelly Group partnered with Totalmobile to deploy Optimise dynamic scheduling to their 1,000 + field engineers who annually complete over 1.8 million broadband installation jobs across the UK .
This has enabled the following key benefits :
• Streamlined operations : The transition to a dynamic system from manual , spreadsheet-based scheduling has greatly improved their workflow efficiency .
• Increased task completion rate and reduced errors : The updated scheduling process now takes less than an hour , which has increased the job completion rate and minimised potential errors .
• Enhanced business scalability : The efficiency of the new process has allowed for handling a more diverse range of tasks and faster completion times , fostering business scalability .
• Improved customer retention and growth : The increased service level has aided in winning and retaining customers and also expanded their high-value contracts .
• Better work-life balance for employees : The efficiencies gained have improved the work-life balance of field-based engineers by reducing travel time and enabling earlier work completion , leading to a happier and more balanced workforce .
“ The partnership with Totalmobile has been instrumental in helping us streamline our operations . Using Optimise , we ’ ve optimised our workforce allocation , reduced travel time , and improved our overall efficiency . This not only benefits our existing operations but also enhances our scalability . We can handle more service requests without a proportional resource increase , making us more competitive in the market ”. Chandler added : “ The best part about Totalmobile Optimise is that the schedules are calculated and ready to go in just 15 minutes . Our managers no longer need to spend their weekends preparing for the week ahead ”.
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