SPECIALIST INSIGHT
GoTo Connect helps us maintain the efficiency and effectiveness of our services ensuring we can have the greatest impact in helping improve the warmth and well-being of people facing fuel poverty .
The charity ’ s helpline staff valve the extra functionality provided by GoTo Contact Centre , particularly the agent dashboard that allows them to view call queues and see how they are performing . The helpline team now handles up to 3,000 calls a month at the busiest times of year and GoTo Contact Centre plays a key role in ensuring the service is professional , efficient and reliable .
To conclude , the NEF ’ s transition to GoTo Connect , facilitated by SaaSCom , marks a pivotal moment in its mission . This transition equips them with a robust , user-friendly telephony system , empowering remote work and expanding their impact in alleviating fuel poverty . The integration of GoTo Contact Centre further enhances their ability to deliver professional , efficient and reliable services , reaffirming their commitment to progress and well-being . �
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